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Exchanges & Returns

Exchanges & Returns – Including our Money Back Guarantee
At Newtraceuticals, we want you to order with confidence . That ’s why we not only offer a standard returns policy, but also our unique Money Back Guarantee . Not satisfied ? Then you get your purchase amount back plus € 15 extra store credit – without having to return anything .

1. Standard return policy – ​​14 days cooling-off period

Do you want to exchange or return a product ? This is possible up to 14 days after receiving your order . Send the unopened items, preferably in the original packaging, back to the address below . The return costs are for your own account.

Return address:
Newtraceuticals
Van Peltlaan 149
6533 ZC Nijmegen

If you want to exchange , please contact us first via info@newtraceuticals.com to check if the desired product is in stock . Always add a ( copy of the) packing slip to your return shipment and note which product you want to receive in exchange.

2. Money Back Guarantee – Up to 90 days after purchase

Not satisfied, even after use? No problem. You do n't have to return the product .

This is how it works :

  • You use the product for at least 2 weeks,

  • You send us an email within 90 days at info@newtraceuticals.com​​​ with your findings,

  • You will receive the full purchase amount back within 24 hours ,

  • Plus: You will receive € 15 shopping credit for your next order.

Conditions:

  • Valid for all products, including brands without their own guarantee,

  • Exceptions: food, clothing, personal care, digital products and fitness equipment,

  • Maximum once per product per customer, and only for the first order .

So you run no risk . We believe in the quality of our products and want you to do the same .

Summary return conditions

  • Only unopened and unused products are covered by the standard return policy,

  • Preferably use the original shipping box ,

  • Returns without notification or packages that are not collected may incur additional shipping costs ,

  • The statutory reflection period of 14 days starts on the day after receipt of your order.

Damaged product or complaint?

Please contact us directly at info@newtraceuticals.com, we will resolve it for you quickly and carefully .​

To ask?
Our customer service will be happy to help you via info@newtraceuticals.com or via the contact form on the website.