Exchanges & Returns

Exchanges & Returns – Including our Money Back Guarantee

At Newtraceuticals, we want you to order with confidence. That's why we offer not only a standard returns policy but also our unique Money Back Guarantee . Not satisfied? You'll get your purchase price back and €15 extra store credit – without having to return anything.

1. Standard return policy – 14 days' reflection period

Want to exchange or return a product? You can do so up to 14 days after receiving your order. Please return the unopened items, preferably in their original packaging, to the address below. You will be responsible for the return shipping costs.

Want to exchange an item? Please contact us first at info@newtraceuticals.com to check if the desired product is in stock. Always include a (copy of the) packing slip with your return and note which product you would like to exchange.

2. Money Back Guarantee – Up to 90 days after purchase

Not satisfied, even after use? No problem. You don't have to return the product.

This is how it works:

• You use the product for at least 2 weeks.
• You send us an email within 90 days at info@newtraceuticals.com with your findings.
• You will receive a full refund within 24 hours.
• Plus: you'll receive €15 store credit for your next order.

Conditions:

• Valid for all products, including brands without their own guarantee.
• Exceptions: food, clothing, personal care, digital products and fitness equipment.
• Maximum one time per product per customer, and only for the first order.

So you run absolutely no risk. We believe in the quality of our products – and we want you to too.

Summary return policy

• Only unopened and unused products are covered by the standard return policy.
• Preferably use the original shipping box.
• Returns without notification or packages that are not collected may incur additional shipping costs.
• The statutory 14-day reflection period starts on the day after you receive your order.

Damaged product or complaint?

Contact us directly at info@newtraceuticals.com – we will resolve it quickly and carefully for you.

Questions?
Our customer service is happy to help you via info@newtraceuticals.com or via the contact form on the website.